Shipping policy

🚚 SHIPPING POLICY

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been successfully placed and another notification once it has been shipped.

2. Shipping Times

Estimated delivery times vary depending on the destination:

  • Spain: 3–7 business days

  • Europe: 5–10 business days

  • International (USA & Rest of World): 7–15 business days

Delivery times are estimates and may vary due to customs, carrier delays, or high demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination and selected shipping method.

Free shipping promotions may apply when indicated on the website.

4. Customs, Duties & Taxes

For international orders outside the European Union, customs duties, import taxes, or additional charges may apply.

These charges are the responsibility of the customer and are determined by the destination country’s customs authorities.

5. Incorrect Address

Please ensure that your shipping address is correct at checkout.

PetHalo is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to incorrect address information, additional shipping fees may apply.

6. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue with the carrier.

Contact

PetHalo
Website: vitraflame.com
Email: thegestionpethalo@gmail.com

Business Address:
Marca de l’Ham 12
17600 Figueres (Girona)
Spain